Return and Refund Policy

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Return, Refund & Exchange Policy

At Balgo Creations, we take great care in packaging every hamper and dry fruit product with quality, hygiene, and presentation in mind.

No Refunds

We do not provide refunds for any order.

No Returns

Due to the nature of our products, we do not accept returns once the order has been delivered.

Exchange Only

We only offer exchange in case the product delivered is:

- damaged

- defective

- incorrect

- missing an item

Mandatory Opening Video

To be eligible for any exchange, the customer must record a clear opening video of the package.

The video must:

- start before opening the package

- clearly show the sealed parcel and shipping label

- capture the full unboxing process in one continuous video

- clearly show the damaged, defective, or incorrect item

Without a proper opening video, no exchange request will be accepted.

Reporting Time

Any issue must be reported to us within 24 hours of delivery along with:

- order number

- opening video

- photos of the product and packaging

- brief description of the issue

Customized Orders

Customized, personalized, bulk, festive, wedding, and corporate orders are non-returnable and non-refundable. Exchange will only be considered in case of damage, defect, or wrong product, and only with a valid opening video.

Delivery Timeline

Orders are generally delivered within 4–5 days, unless stated otherwise.

Contact

For exchange-related concerns, contact us on:

WhatsApp: +91 9711664513

All orders are non-refundable. Exchange is only available for damaged, defective, or incorrect products supported by a proper unboxing video.